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Support Services
Your organization depends on its information system. AIM provides comprehensive information technology services
to the health care industry to meet the special requirements of clinically related systems. We bring a dynamic
synergy of computer and medical science to assist in the delivery of high quality patient care. Our engineers and
technologists understand the medical environment, its paradigms, processes and needs.
AIM's IT Services are comprised of support, management and planning components to ensure the optimal, efficient and
secure operation of mission critical systems. Our skills, experience and resources keep abreast of technological advances
to address your evolving medical informatics requirements.
- Maximize your efficiency by providing maintenance and Guided Implementations Professional Development
- Broaden your capabilities by making available special expertise
- Enhance your productivity by system re-engineering to meet your needs
- Minimize your system downtime by providing 7x24 service availability
- Improve your responsiveness by focusing and integrating services.
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We want to make sure you achieve "implementation success"
with AIM's new and innovative technology. To guide the process, AIM offers Guided Implementations Services such as knowledge transfer,
professional development training modules, customized training (remote and / or on-site), implementation consulting / planning, QA and
a vast array of IT services. With careful planning, AIM will ensure you get the maximum benefit from integrating new technology into
your existing work environment quickly and seamlessly.
may be most easily reached by logging your problem or request for
service directly into our online support system during normal business hours and, for extended coverage clients, by pager
at other times. The Help Desk provides a rapid response to problems and can render immediate assistance in most instances.
is provided from 9:00 to 17:00 EST, Monday to Friday, except for
statutory holidays. AIM staff endeavors to respond to enquiries within 30 minutes. Service contract clients in the Greater
Toronto Area will receive on-site response, when required, on the same business day for calls received by 13:00, and on the next
business day for calls received after 13:00.
is normally provided on a 7 X 24 basis, although
arrangements can be made for less extensive coverage if required. Requests for service are answered by telephone within 30 minutes
and on-site response is provided within four hours, at any time, for problems that have a serious impact on client operations.
If you are attending a previously booked On-Line session with our Tech Support
or Sales Group, click here to find your meeting.
If you are
interested in booking a Tech Support or On-Line Sales Product Demo session,
click here. Please Note: this service is only
available during business hours (9:00 to 17:00 EST, Monday to Friday except for statutory holidays). Requests after 15:00 EST may not be
answered until the following business day.
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